My counter does not indicate the same number of visitors as your system. Why?
Note: This can have a variety of causes.
Our system counts visitors automatically as they are directed to your site. It is possible for our count to differ from yours in a variety of circumstances. Some possibilities listed in this section are:

Your website went down.
Network difficulties
Use of an image, java or javascript counter
Use of a 3rd party counter.
Your website was overwhelmed.
Bandwidth, system or connection throttling by your ISP/Web Host. Bandwidth Limits
Other Errors

Your website went down
As such, visitors were sent from our server, but did not load your site.

Network difficulties
There may have been a network outage preventing some users from loading your site.

Use of an image, java or javascript counter
Counters that rely on the user loading an image, loading an applet or running a script are inherently unreliable and will always undercount.

Use of a 3rd party counter
Counters served by other companies are notoriously unreliable. Not only must the user load your site, but they must also load the counter image from the remote server, introducing an additional layer of complexity. Such counters do provide useful information, but do not provide an accurate count.

Your website was overwhelmed
In some cases, a webserver will issue an error when a large number of users attempt to load your site in a short period of time. Some servers will issue the error with a surprisingly low number of users – in some cases as few as 10-20 users over a few minutes will cause an error. This seems to be a particularly common problem on IIS servers when asp pages requiring an ODBC connection are served. In other cases, pages will load fine, but users arriving too quickly will cause an undercount due to poor coding of a counting script.

Bandwidth, system or connection throttling by your ISP/Web Host
Most web hosting accounts are on shared servers. That means that one computer and one internet connection are used to serve tens (or even hundreds) of websites. Some hosts even put 1,000 or more sites on a single server! In order to keep one website from overusing system resources, the webhost will implement an artificial upper limit on the amount of system resources, bandwidth or connections that a single account can use at any given time. In some cases, the bandwidth limit is as low as 64 kbps! If the number of users causes you to exceed any of these limits, visitors will not load your page.

Bandwidth Limits
nearly all hosts will limit the amount of bandwidth a site can use during a month. If you reach this limit, your account will be automatically suspended. It is obvious if this has occurred – simply load your home page and check for a "bandwidth limit reached" message.

Other Errors
other server errors can cause a miscount. Check your error log for an unusual number of errors.

Your raw server logs will provide more detailed and useful information on the problem. Please look at your server logs – you will probably find that our count is accurate. If not, please forward your raw server logs for the period in question (please forward the "access," "referrer" and error logs). We will go through the logs and attempt to determine why our count differs from yours.

Can I pause and unpause my campaign?
Yes, you can pause or unpause your campaign at any time. You will see a Freeze/Unfreeze button after you login and click on View Your Campaigns

Can I see the stats from the Traffic Sources used to send traffic to my campaign?
Yes, under the Groups Column you will see a hyperlink that will display the Daily Total visitors from each Traffic Source sent to the Group your campaign resides in.

Can I change my URL on a campaign?
Yes, just login and freeze your campaign and click on -Contact Us- to send us an email with the new URL